Texas restaurants offer new business models and technologies during the pandemic

November 9

2021

of the Texas Workforce Commission

In March 2020, the response to the Covid-19 pandemic resulted in the temporary closure of many businesses, including restaurants. As the impact of those first months waned, the restaurant industry continued to navigate to best serve customers and survive the pandemic financially. Covid-19 is still here, evolving and with it, restaurants are evolving. It’s time to invest in our future, from the starting point of keeping the business running, through how to keep customers and employees safe, to getting and keeping employees in times of uncertainty. It is time to make lasting changes based on what we have learned to serve customers during a pandemic.

To support you, we work with our Texas partners to offer you free:

Innovative business models increase restaurant revenues; Texans indulge in alcohol

For many restaurants, innovative business models have been the key to financial survival. In 2020, many of you began offering or expanding transportation, outdoor pickups, and third-party delivery. Customers appreciate the convenience and expect these options to continue. It is time to make long-term physical and technological investments in these revenue opportunities.

The new business model that is the result of the pandemic is alcohol to go. Because alcohol sales account for a large percentage of restaurant revenue, restaurant owners with the support of the Texas Restaurant Association have called for the abolition of alcohol sales. Guests love the ease and comfort of cocktails. Alcohol to go is here now and will stay. Find out how to safely provide alcohol with you and delivery

Gain access to: “Introduction to the center of the customer experience: delivery, pickup, waiting and the role of technology in today’s restaurant”

When restaurants and customers embrace technology, everything goes well

Over the last three to five years, restaurants have introduced new technologies such as digital menus, custom kiosks and third-party delivery applications. But the adoption of restaurant technology rose sharply during the pandemic. Customers prefer contactless ordering and restaurants have responded to demand. Learn how to implement new technology for:

  • Offer scannable QR codes
  • Online takeaway food
  • Third party food delivery and own delivery

Customers value security and want an environment

Many of you have adapted your indoor and outdoor dining areas to increase safety based on what we have learned about the spread of Covid-19. But even though Texans began to feel more comfortable dining outside, and as we began to get vaccinated, many continued to long for the extra space and environment that distance and outdoor dining provided. There is an opportunity to meet demand by long-term improvement or expansion of your interior and exterior dining area.

Get access to: “How to make the most of your restaurant’s space”

Take care of your employees and they will serve your customers

The pandemic brought a reminder: we have to take care of ourselves. And each of us has different physical and mental health situations that are otherwise affected. Most restaurant owners understand the importance of staff for running your business. However, the pandemic has changed the world we live in and our sense of security and safety. This has affected the retention of workers in many industries. Many restaurant operators have adopted new safety procedures to make workers feel comfortable returning to work. Social distancing, barrier plexiglass, masks and temperature control principles are just some. Now is the time to make lasting changes and improve communication with employees. If you take care of your employees, they will show up to serve your customers.

Access to: “Surviving Beyond the Pandemic, An Owner’s Manual”

Free certification for restaurant staff

When it comes to recruitment, you need to consider industry certifications. Many of you have said that your employees need help with recertification when they return to work. And many of you have told us that you expect some employees to never return, and you have found that you need to hire new employees who need to be certified for the first time. Our partnership with the Texas Workforce Commission has resulted in free access to state-required certification for ServSafe Food Handler and Texas Alcoholic Beverage Commission Seller / Server Certification.

Help workers find free childcare to help them get back to work

There is a completely new childcare program for service workers, including food service workers who need help with childcare when they return to work. The new service recovery program uses federal funds to help COVID provide eligible employees for twelve (12) months of eligibility. You can learn how to help your employers determine their eligibility by contacting your local employment office.

Hire restaurant workers through WorkInTexas.com for job selection

Lastly, if you need help finding and recruiting, check out the state’s free job search site, WorkinTexas.com, and you’ll have access to staff at 180 Labor Development Council offices across the state. Texas Workforce Solutions is here to help you find and hire workers in your area. Our TRA members throughout the state regularly coordinate with our workforce partners to conduct local recruitment events. Contact your local staff office and have a recruitment event scheduled.

  • Post your bids for free
  • Use work data for payroll planning
  • A match with qualified talent

David Berry

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